Refund policy
Last updated: 30 September 2026
At SCENTRIK, we want you to feel confident when ordering from us. This policy explains your statutory right of withdrawal, our additional 30-day voluntary return policy, and how refunds and returns are handled.
1. Your Right to Withdraw
Under applicable consumer law, you generally have the right to withdraw from your online purchase within 14 days without giving a reason.
The withdrawal period begins on the day you, or a person you have designated, receive the product.
To exercise your statutory right of withdrawal, you must notify us within the withdrawal period. You can do this by contacting us at returns@scentrik.eu with a clear statement that you wish to withdraw from your purchase, or by using the Swedish Consumer Agency's standard withdrawal form, available at konsumentverket.se. Using the form is optional.
After notifying us, you must send the products back without undue delay and normally no later than 14 days after notifying us of your withdrawal.
Your statutory withdrawal rights apply independently of SCENTRIK's voluntary 30-day return policy described below.
2. SCENTRIK 30-Day Returns
In addition to your statutory right of withdrawal, SCENTRIK offers a voluntary 30-day return period.
You may return eligible products within 30 days of receiving your order, provided that:
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The product is unused and in its original condition.
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The original packaging is intact and suitable for resale.
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All original seals, labels and protective packaging remain intact where applicable.
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The product has not been opened, used, or altered.
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Gift sets are returned complete, including all included products, accessories and packaging.
The 30-day voluntary return policy is an additional service provided by SCENTRIK and does not limit your statutory consumer rights.
3. Perfumes, Gift Sets and Sealed Products
For perfumes and other fragrance products supplied with a factory seal, cellophane, security seal or other protective seal, the product must remain completely unopened and sealed to qualify for a voluntary 30-day change-of-mind return.
If the seal has been broken or the product has been opened, the product will normally no longer qualify for SCENTRIK's voluntary 30-day return policy.
Where applicable law provides an exception to the statutory right of withdrawal for sealed products that cannot be returned for health or hygiene reasons once unsealed, that exception applies.
These restrictions do not affect your statutory rights regarding products that are defective, damaged, or incorrectly supplied.
4. How to Make a Return
Before returning a product, please contact us at returns@scentrik.eu.
Please include:
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Your order number.
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The product or products you wish to return.
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Whether you are exercising your statutory right of withdrawal or using SCENTRIK's voluntary 30-day return policy.
We will provide the return instructions applicable to your return.
You may choose a suitable return method yourself. We recommend using a tracked delivery service and keeping your proof of postage and tracking information until your return has been confirmed and your refund has been processed.
5. Return Shipping Costs
For withdrawals under the statutory right of withdrawal and other change-of-mind returns, you are responsible for the cost of returning the product to SCENTRIK.
SCENTRIK does not charge an additional administrative, handling, or restocking fee for returns.
If the product is defective, damaged on arrival, or incorrectly supplied by SCENTRIK, please contact us before returning it. In such cases, SCENTRIK will provide the appropriate return instructions and cover the reasonable return cost where applicable.
6. Delivery Charges and Refunds
For a full statutory withdrawal, SCENTRIK will refund the amount paid for our standard delivery service, in accordance with applicable consumer law.
If you selected a more expensive delivery option than our standard delivery method, we are only required to refund the amount corresponding to the standard delivery option.
The cost of returning the product to SCENTRIK is not deducted from the refund because it is paid directly by you to the carrier you choose.
7. Partial Returns and Free Delivery
SCENTRIK offers free standard delivery on orders of 499 SEK or more. Orders below 499 SEK are charged 49 SEK for standard delivery.
If you make a partial return and the value of the products you keep falls below the free-delivery threshold, the applicable standard delivery charge may be taken into account when calculating your refund, where permitted by applicable law.
For example, if your original order qualifies for free delivery but, after a partial return, the value of the products you keep is below 499 SEK, the 49 SEK standard delivery charge may be taken into account.
This does not affect your statutory rights and applies only where permitted by applicable consumer law.
8. Returns Involving Free Gifts
If you received a free gift with your order and return the entire order, the free gift must also be returned. If the gift cannot be returned in its original condition, its ordinary selling price at the time of your order may be deducted from your refund.
If you make a partial return and the value of the products you keep no longer meets the qualifying amount for the gift, you can either return the gift or keep it. If you keep it, its ordinary selling price at the time of your order will be deducted from your refund.
Returning a free gift on its own does not entitle you to a refund. If a free gift is defective, your statutory rights apply.
9. Refunds
Once we receive your returned products, we will inspect them to confirm that they meet the applicable return conditions.
Approved refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed with you.
We may withhold the refund until we have received the returned products or you have provided proof that the products have been sent back, whichever occurs first.
You are responsible for ensuring that the returned products reach SCENTRIK. We strongly recommend using a tracked return service and keeping your proof of postage and tracking information until your return has been confirmed and your refund has been processed.
For a statutory withdrawal, refunds will be made in accordance with applicable consumer law.
If a product is defective, damaged or incorrectly supplied by SCENTRIK, we will handle the return in accordance with your statutory rights and cover the applicable return cost.
10. Reduced Value of Returned Products
When exercising your statutory right of withdrawal, you may examine the product in the same way you would reasonably be able to examine it in a physical store.
If you handle the product beyond what is necessary to determine its nature, characteristics, and function, you may be responsible for any reduction in the product's value, where permitted by applicable law.
Our voluntary 30-day return policy has stricter conditions for perfumes and sealed fragrance products. These products must remain unopened and sealed to qualify for a voluntary change-of-mind return.
11. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective or contains an incorrect product, please contact us at support@scentrik.eu as soon as possible.
Please provide your order number and, where appropriate, photographs showing the issue and the condition of the packaging.
Do not return a damaged, defective or incorrectly supplied product before contacting us unless we have instructed you to do so.
Your statutory rights regarding defective or incorrect products are not affected by this policy.
12. Complaints
If you believe that a product is defective or does not conform to your order, please contact us at support@scentrik.eu.
We will assess the issue and handle the matter in accordance with applicable consumer law.
13. Uncollected or Refused Packages
If you do not collect your package or refuse delivery without exercising your statutory right of withdrawal, the package may be returned to SCENTRIK by the carrier.
Where permitted by applicable law, SCENTRIK may recover the direct costs incurred as a result of the uncollected or refused package, including applicable carrier costs for returning the package to us.
Any such amount will reflect the actual direct costs incurred. SCENTRIK does not charge an additional administrative or handling fee for an uncollected package.
If a package was not collected because of a delivery problem or error attributable to SCENTRIK or the carrier, please contact us so that we can investigate the situation.
If you no longer want an order, please contact us rather than simply leaving the package uncollected.
14. No Exchanges
SCENTRIK does not offer direct exchanges.
If you want a different product, please return the eligible product in accordance with this policy and place a new order for the product you want.
15. Contact
For returns:
For general customer support:
SCENTRIK AB
Södra vägen 89
412 63 Göteborg
Sweden
Org. no.: 559598-5770
VAT no.: SE559598577001